After the auction is over (frequently asked questions)

Shortly after the sale is over you will receive an emailed invoice listing out your auction purchases and your total amount due. This emailed invoice will also have important instructions regarding the pickup/removal, shipping instructions, and the contact details of the seller for any questions you may have.

We recommend that you reply back to your emailed with any questions or to request shipping arrangements. If you do not receive an emailed invoice please check your email's spam box/folder and then send us a message through our Contact Us Page.

In Person Pickup: The pickup/removal location will either be at the seller's warehouse location or located on-site / on-location. Please check the terms & details of the sale to determine the sale's pickup location. If the sale pickup/removal is located on-site, please make sure to bring your own help and your own tools / supplies for proper removal of your purchases. If the sale is based in the seller's warehouse location, the seller will assist in bringing items to the door but it is the buyers responsibility to properly load and secure items. If you are tax-exempt, please bring a copy of your exempt paperwork with you in person to the pickup/removal.

Shipping:. If you require shipping, simply reply back to the emailed invoice with your shipping request. The seller will then contact you for confirmation and payment. Please keep in mind that the pickup day can be very busy and shipping arrangements are handled after bidders who come in person to pickup. You can also call the seller for your shipping request - the seller's contact phone number will be listed in your emailed invoice. You view more information about shipping on our Shipping Page.

Questions, Problems or Complaints: We value feedback from our buyers and are here to help mediate any issues between the buyers and sellers. Please reply back to your emailed invoice with your questions or comments or you can us at (800) 277-1879.

frequently asked questions

We have created our own video help series! Please visit our Videos Page to view all help documents and videos! offers our bidders shipping options for their purchases. You are more than welcome to setup your own shipping and use your own company - or use our 3rd party freight service for the shipment of your purchases.

In addition to any shipping charges, RCI warehouses charge a packaging/pallet/container fee for all outgoing freight shipments. Please contact the RCI warehouse conducting the sale prior to bidding for a shipping quote. The minimum packaging fee is $40 for a 48" pallet. Please read more about our shipping services on our Shipping Page.

sell through rci online auctions is not your traditional online auction company. With 1,000's of registered bidders in all 50 states and regional warehouses across the country we are able to effectively market your assets to a wide audience.

We work with small business owners, individuals, financial institutions, wholesalers, manufacturers, distributors and more. Our regional warehouses allow us to handle any job in any state - even with just a short notice!

Sell With RCI